Belt bed springs
Cables, chains, belts, upholstery, spring load adjustment pins, pulley wheels, pulley wheel bearings and all springs. All loose weights and fixed barbell and dumbbells are classed as consumable items for the terms of the warranty.
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Complete gyms which would be of interest to you. You must tell us if you do not wish us to do so. We do not store credit card details nor do we share customer details with any 3rd parties.
Complete gyms take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about please contact us.
For customer service please use the contact us page. All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering. Incorrect/Faulty goods must be returned to us before replacements will be dispatched. We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available. Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff. NB. All due dates shown on the website are an estimate of when delivery is expected in to our warehouse and is updated regularly the closer stock gets. Any back order products will be normally be despatched within 3 working days of the goods arriving in our warehouse.
Under Consumer Contracts (Information, Cancllation and Additional Charges) Regulations, you have the right to cancel most products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumers specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value. Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded. However by you agreeing that we commence carrying out this service before this cancellation period has expired, Complete gyms wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed. We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.
If goods have been dispatched, we also offer customers the opportunity to return goods beyond 14 days but no later than 60 days of receipt of your goods. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. Completegyms reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited. Our Standard 14-60 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Completegyms and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken. Mail Order Returns/Ex. Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14-60 day online return option. Any free gifts received with your order must be returned if an order is cancelled. Please note: our couriers do not collect any unpackaged goods. All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address below and we will issue a Return Materials Authorisation (RMA). Goods must be returned to us within 7 days of receipt of RMA. If you wish to return goods, please email customerservice@
Complete gyms endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product. While every effort is made to provide accurate and up to date information, Complete gyms can not be held responsible for any errors or omission on our website or brochures. Although Complete gyms endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and providing no payment has been taken nor any explicit acceptance of your order has been accepted, we will not be liable to you or to anyone else in those circumstances. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. While every care has been taken to ensure that this website is virus-free, Complete gyms accepts no liability for viruses or virus damage as result of using this website. Nothing in these terms and conditions affect your statutory rights.