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Terms and Conditions

TERMS AND CONDITIONS

VAT

All products listed in our retail shop are priced inclusive of VAT. All products listed in our commercial section are priced including VAT, but excluding delivery and installation.

Free Gift Offer

From time to time, we may give away a free gift with a purchase. Usually, this will appear in your shopping basket once selected. Ex-display clearance items and Concept II rowing machines are excluded from any promotional offers. Free gifts cannot be combined with any other promotion - please call if you have any questions. Only one free gift per order. An additional carriage charge may apply to free of charge items. If you do not want to take advantage of any free gift offers you will have the opportunity to opt out of them with no obligation. Only one free item is allowed per customer.

Free Delivery Offer

Free delivery offer is to mainland GB addresses by either a parcel courier or a pallet courier over £100. See our delivery information section for further information. (The offer excludes express, 2 man and installation all available at an additional cost).

Price Match

Although we are confident that our prices are competitive, if you find the same product elsewhere we will price match it. Alternative supplier products must be brand new and must be 'like for like' with regards to specification and colour and carry a comparable guarantee and be in stock at the time of purchase for P to Complete gyms Price Match. Exclusions: Concept II rowing machines are excluded from our price match promise and there may be other occassions when we are unable to price match due to a competitior's exclusive promotion or other factors.

Discount code exclusions

The following products and shop categories are excluded from our discount code promotions: All Sale, Clearance, Ex-Display, Mail Order Return items and products by , Assault, Keiser, Kettler, Life Fitness, NordicTrack, ProForm and Concept2. The free Mat promotion cannot be used in conjunction with any other offer. Only one discount code can be used per order. Not valid on previous purchases or returns. No cash back. Valid only while supplies last. Offers may be modified or terminated at any time without notice.

Product Suitability

Please note that all products on the main Completegyms website are designed for Home use and carry a home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use. If you are planning to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please conatct us on 028276 69067 or email sales@completegyms.com who will be able to advise you on the suitable equipment. Buying Items from our Mail Order Returns / Ex-Display Section Items purchased from our mail order returns/ex-display models section of our website may be partially or fully boxed/assembled and may have some sort of cosmetic damage. All goods will have been tested and will be in full working order and covered by a 6 month warranty. Any such minor defects will be made known in the product description.

Pricing

Complete gyms 'Normal Price' is usually the Manufacturer's or Supplier's Recommended Retail Price and may include carriage where applicable. On imported and 'Own Branded' products, our 'Normal Price' is based on equivalent products in the market and can be quantified on request.

Warranties

All new equipment sold by Powerhouse is covered by a minimum one year parts and labour cover (excludes parts-only products) for domestic use only, (excluding consumable parts), unless the item states it is suitable for light commercial or commercial use. In many cases the warranty is greater than this. The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a 'back to base' warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit (This warranty excludes consumable parts and damage caused by accident, or misuse). Equipment sold for home or commercial use, is warranted for use in a normal habitable building environment. Manufacturers reserve the right to cancel warranties (on certain types of electronic equipment) if equipment is used in a non standard environment, this may include external buildings such as Sheds and Garages, and areas close to a swimming pool, where the ambient temperature varies significantly from a standard environment. Warranty for light commercial or full commercial equipment varies, please contact our sales department to clarify warranty status on individual equipment. If an item develops a fault, please contact us stating the equipment you have, (brand and model number), serial number and a brief description of the fault. Complete gyms will either arrange to send a part for the customer to fit, if this is practical and simply applied or affixed by a reasonable person, send an engineer to site, or in some instances, ask that the goods be returned to our warehouse for examination. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Complete gyms. Complete gyms will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense. Please note all equipment is warranted for mainland UK use. In certain circumstances, we may extend this to cover parts and or labour out with UK mainland, or we may offer a ‘back to base’ labour warranty. In cases of ‘back to base’ for goods out with UK mainland warranty, the customer may have to cover the cost of shipping to and from ‘base’, for further information, please contact us prior to purchase.

Extended Warranties

All warranties (Manufacturer and WarrantyPlus+) are subject to the same terms and conditions as the original manufacturer warranty. Extended warranties, offer upgrades to manufacturer's warranties to 3 years parts and labour cover. Warranty Plus is available by phoning 028276 69067.

Consumable Parts (CV Equipment)

Treadmills	Cycles	Climbers	Cross Trainers	Rowers
Running bed	Pedals	Pedals	Foot pedals	Foot straps
Belt bed springs	Straps seat	Plastic cowling	Rollers	Rope
Motor cowling	Plastic cowling	Foam grips	Seat	Handle
Foam grips	Foam grips	Decal transfers	Foam grips	Seat
Decal transfers	Decal transfers		Decal transfers	Seat rollers
Running Belt				Side rail

CONSUMABLE PARTS (RESISTANCE EQUIPMENT)

Cables, chains, belts, upholstery, spring load adjustment pins, pulley wheels, pulley wheel bearings and all springs. All loose weights and fixed barbell and dumbbells are classed as consumable items for the terms of the warranty.

DATA PROTECTION

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Complete gyms which would be of interest to you. You must tell us if you do not wish us to do so. We do not store credit card details nor do we share customer details with any 3rd parties.

COMPLAINTS

Complete gyms take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about please contact us.

CUSTOMER SERVICE

For customer service please use the contact us page. All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering. Incorrect/Faulty goods must be returned to us before replacements will be dispatched. We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available. Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff. NB. All due dates shown on the website are an estimate of when delivery is expected in to our warehouse and is updated regularly the closer stock gets. Any back order products will be normally be despatched within 3 working days of the goods arriving in our warehouse.

YOUR STATUTORY RIGHT TO CANCEL

Under Consumer Contracts (Information, Cancllation and Additional Charges) Regulations, you have the right to cancel most products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumers specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value. Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded. However by you agreeing that we commence carrying out this service before this cancellation period has expired, Complete gyms wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed. We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.

FURTHER GOODS CANCELLATION POLICY

If goods have been dispatched, we also offer customers the opportunity to return goods beyond 14 days but no later than 60 days of receipt of your goods. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. Completegyms reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited. Our Standard 14-60 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Completegyms and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken. Mail Order Returns/Ex. Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14-60 day online return option. Any free gifts received with your order must be returned if an order is cancelled. Please note: our couriers do not collect any unpackaged goods. All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address below and we will issue a Return Materials Authorisation (RMA). Goods must be returned to us within 7 days of receipt of RMA. If you wish to return goods, please email customerservice@powerhouse-fitness.co.uk No cancellation of order will be accepted after 60 days from delivery of goods.

DISCLAIMER

Complete gyms endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product. While every effort is made to provide accurate and up to date information, Complete gyms can not be held responsible for any errors or omission on our website or brochures. Although Complete gyms endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and providing no payment has been taken nor any explicit acceptance of your order has been accepted, we will not be liable to you or to anyone else in those circumstances. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. While every care has been taken to ensure that this website is virus-free, Complete gyms accepts no liability for viruses or virus damage as result of using this website. Nothing in these terms and conditions affect your statutory rights.